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Contact and Product Safety Information

At Vision Direct we sell contact lenses, solutions and eye care products made by a number of different manufacturers. Under GPSR (EU) 2023/988 we publish the details of the legal manufacturer behind every brand we stock, together with their EU authorised representative and importer where the manufacturer is based outside the EU, so you always know who makes your products and how to reach them.

Below you will find, for each manufacturer, the brands we sell, the registered company name and address, contact details and, where available, the instructions for use. Please read the instructions for use before you wear or use a product for the first time.

If you have a question about a product, or you want to report a safety concern, you can contact the manufacturer directly using the details on this page. You can also speak to our customer service team, who will be happy to help.

Manufacturers and brands
Abatron

Brands: Quattro

Manufacturer: Abatron Limited, Potton, Sandy, Bedfordshire, SG19 2PT, United Kingdom

Telephone: +44 (0)1767 261333

Email: info@abatronltd.com

Website: abatronltd.com

EU authorised representative and importer: Please contact us for this information

Instructions for use: Please contact us for this information

Alcon

Brands: Air Optix, AOSept, Dailies, FreshLook, Opti-Free, Precision1, Systane, Total30

Manufacturer: Alcon Laboratories, Inc., 6201 South Freeway, Fort Worth, TX 76134-2099, USA

Telephone: +353 818 946621

Email: uk.visioncarequeries@alcon.com 

Website: alcon.com

EU authorised representative: Alcon Laboratories Belgium, Lichterveld 3, 2870 Puurs-Sint-Amands, Belgium

EU importer: CIBA VISION GmbH, Industriering 1, 63868 Grosswallstadt, Germany

Instructions for use: View and download from Alcon's eIFU site (ifu.alcon.com, Ireland, all contact lens products): https://ifu.alcon.com/CTL/IE/ctl

Avizor

Brands: Avizor, Everclean, Lenscare

Manufacturer: Avizor S.A., Avenida de la Innovación 2, 28919 Leganés, Madrid, Spain

Telephone: +34 916 564 515

Email: marketing@avizor.es

Website: avizor.com

Instructions for use: Please contact us for this information

Bausch + Lomb

Brands: Artelac, Biotrue, Blink, Boston, EasySept, Ocuvite, PreserVision, PureVision, ReNu, SofLens, Ultra

Manufacturer: Bausch + Lomb Ireland Limited, 3013 Lake Drive, Citywest Business Campus, Citywest, Dublin, D24 PPT3, Ireland

Telephone: +44 (0)20 8781 2900

Email: ukmedinformation@bausch.com

Website: bausch.com

Instructions for use: Download the instructions for use (PDF)

CooperVision

Brands: Avaira, Biofinity, Biomedics, clariti, Everclear, Lenscare, Live, MyDay, Proclear

Manufacturer: CooperVision, c/o Procornea Nederland B.V., Postbus 60, 6960 AB Eerbeek, Netherlands

Telephone: +31 (0)313 677 677

Email: Please contact us for this information

Website: coopervision.com

Instructions for use: Download the instructions for use (PDF)

Johnson & Johnson

Brands: Acuvue, Blink, Lens Plus, Oxysept, Total

Manufacturer: Johnson & Johnson Vision Care Ireland UC, The National Technology Park, Limerick, Ireland

Telephone: +353 1 466 5200

Email: contactusjnjinnovativemedicine@its.jnj.com

Website: jnj.com

Instructions for use: View and download from Johnson & Johnson's own eIFU site: https://www.e-ifu.com/patient/

Menicon

Brands: Biocare, Lenscare, Menicare, Oxicare, Solocare, SP-Care

Manufacturer: Menicon Limited, Gatelodge Close, Round Spinney, Northampton, Northamptonshire, NN3 8RJ, United Kingdom

Telephone: +44 (0)1604 646216

Email: enquiries@menicon.co.uk

Website: menicon.com

EU authorised representative and importer: Please contact us for this information

Instructions for use: Please contact us for this information

MPG&E

Brands: Ecco, Lenscare, Perfect

Manufacturer: MPG&E Handel und Service GmbH, Moorweg 105, 24582 Bordesholm, Germany

Telephone: +49 4322 750800

Email: export@mpge.com

Website: mpge.com

Instructions for use: Please contact us for this information

Omisan

Brands: Everclear, Omisan

Manufacturer: Omisan S.p.A. a socio unico, Via Galileo Galilei, 00012 Guidonia Montecelio (RM), Italy

Telephone: +39 0774 378806

Email: omisan@omisan.com

Website: omisan.it

Instructions for use: Please contact us for this information

Théa

Brands: Blephaclean, Blephagel, Blephasol

Manufacturer: Thea Farma S.p.A., Via Tiziano 32, 20145 Milano, Italy

Telephone: +39 02 36764 311

Email: Contact form: thea.it/chi-siamo/contatti (no direct email address held)

Website: thea.it

Instructions for use: Please contact us for this information

Ursapharm

Brands: Hycosan

Manufacturer: Ursapharm Arzneimittel GmbH, Industriestraße 35, 66129 Saarbrücken, Germany

Telephone: +49 (0)6805 9292 0

Email: info@ursapharm.de

Website: ursapharm.it

Instructions for use: Please contact us for this information

Vision Direct

Brands: Barrel, Vision Direct

Manufacturer: Vision Direct, 51 Bracken Road, Sandyford, Dublin, D18 CV48, Ireland

Telephone: 01 513 4141

Email: Help centre: visiondirect.ie/info/help-centre

Website: visiondirect.ie

Instructions for use: Please contact us for this information

Authorised representative and importer for the EU

Where a legal manufacturer is based outside the European Union, we publish the name and address of that manufacturer's authorised representative and importer for the EU, alongside the manufacturer's own details.

Outstanding: Please contact us for this information

Contact our customer service team

If you would rather talk to us, our team can help with any question about a product you have bought from Vision Direct. Visit our help centre for opening hours and the quickest way to reach us.

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