Returns & Refunds

Need to return something?

Our returns policy is super simple: if you have any problems with your order, at any time, we are more than happy to help. We strive to make the best, most comfortable and hygienic products available to you at the best prices, but on the off-chance that the product you ordered arrives defective, we will happily refund it to you.

How to return

1. Contact our Customer Service Team to submit your return request.
2. You will be provided with a return number and emailed a return label.
3. Attach the return label to the outside of the package and include any of the original documents inside the packaging. Please make sure any previous shipping labels are covered.
4. Check items are packaged securely.
5. Take the package to the nearest UPS Access Point.
6. For additional security, please hold on to your proof of postage. This will ensure we can help you should something go wrong;
7. You will receive a confirmation email once your return has been completed and your refund has been processed.
8. We will credit your original payment method within 15 business days of receipt for the items returned.

Returns and refunds: 3 facts

Returns can take up to 10–15 working days for us to receive. Once received, they will be scanned by our warehouse team, and your refund will be automatically processed.
Refunds will be issued to your original payment method. Please allow around 3–5 working days for the refund to appear in your account.
All everclear products have a 365-day no-quibble guarantee, meaning you can return them in any condition for a full refund.

365-day guarantee

Whether you’ve had a change of heart or your prescription has changed, just return any unopened lenses in their original packaging within 365 days. We’ll refund the amount to your original payment method.

We're always here for you

Our friendly, knowledgeable customer service team is available Monday to Friday from 8:00 to 21:00 and
Saturday from 8:00 to 18:00. Contact us here.

Statutory Cancellations Rights

Under the Consumer Rights Directive 2011/83 (“CRD”) you have the right to cancel and return products
within 14 days of receipt of the goods. If your order contains a number of items that are delivered
separately, the cancellation period begins from the receipt of the final item. This does not apply to any
products made to your specification unless they are faulty. You must return the goods to us in their
original, unopened and unused condition within 14 days of notifying us that you wish to cancel.

FREE CONTACT LENSES

FREE CONTACT LENSES

FREE CONTACT LENSES

FREE CONTACT LENSES

Returns & Refunds